The Water Supply (Safety and Reliability) Act 2008 has been amended to transform the regulation of water and sewerage service providers in Queensland.
The focus of regulation is now on outcomes, and the new framework (and performance report) is designed to provide greater transparency and accountability for customers about their service such as Carpentaria Shire Council.
The KPIs within the report are designed to monitor and benchmark performance on common industry metrics including:
- water security
- capacity to ensure continuity of supply
- financial sustainability
- industry and workforce capability
- quality of service provided to customers.
For more information about the Water Industry Regulatory Reform, please follow the link to the Department of Energy and Water Supply website.