Disaster Contacts and Recovery Information

Emergency Contacts

Emergency Contact Phone
Queensland Police Service 000
Queensland Fire and Emergency Services 000
Queensland Ambulance Service 000
State Emergency Services - SES 132 500
Ergon Energy 13 22 96 (Faults)
Bureau of Meterology - BOM 07 4743 3382
Lifeline 13 11 14
RACQ 1300 130 595 or 13 19 05
Australian Red Cross 1300 554 419
Department of Transport and Main Roads (TMR) 13 19 40
Queensland Health 13 HEALTH (13 43 25 84)

Council Disaster Recovery Hub

Contact Information:

Phone: (07) 4745 2200
Email: recovery@carpentaria.qld.gov.au

Community Recovery Hotline - 1800 173 349

Self Recovery Mobile App

Water Quality and Treatment Information

Queensland Health has provided the following information including a list of resources and some generic advice to be shared within flood-affected Shires:

For rainwater tanks (including bore-water holding tanks) affected by natural disasters, QH have published the following factsheet - Rainwater tanks affected by natural disasters

Shallow bores are likely to have been affected by the flooding and water from these bores should not be used to fill (or refill) rainwater tanks. Turkey's nest dams will almost certainly have been affected. Deep bores may also have been affected. A good rule of thumb is for residents to not use any source of water that is suspected of being contaminated, as a result of the flooding, to fill or refill a rainwater tank. 

If no safe alternative is available, residents should be advised to boil their water for:

  • drinking
  • brushing teeth
  • preparing and cooking foods
  • washing raw foods such as fruit and vegetables
  • preparing beverages and making ice
  • preparing baby formula
  • sponge-bathing infants.

Information on cleaning and disinfecting taps has been provided - Returning to a disaster-affected house or building

Guidance on managing water supplies on rural properties on a day-to-day basis can be found in our 'Safe water on rural properties' guideline

Local concerns may be directed to the Townsville Public Health Unit on phone (07) 4433 6900,  or email: EH_Townsville@health.qld.gov.au

Mould Information

Financial Assistance

  • Loss of Income - Department of Human Services - 180 22 66
  • Emergency Hardship Assistance - 1800 173 349
  • Emergency Housing - 13 QGOV- 13 74 68
  • Department of Agriculture & Fisheries - (07) 4794 8900
  • Insurance Council of Australia - 1300 728 228
  • QLD Ombudsman - 1800 068 908

Charities and organisations who want to help you


Want to Help?

  • Volunteer - If you have a rural background and keen to help graziers put up fences and other station duties, please contact - BlazeAid
  • GIVIT is a national not-for-profit connecting those who have with those who need, in a private and safe way.
  • “Sisters of the North” is the brainchild of a group of women who want to encourage connection, community and empowerment as a means of developing resilience against any adversity potentially experienced - visit their gofundme page if you wish to donate
  • QCWA - Our vision is simple, for the women of Queensland to come together to support communities
  • Normanton CWA Branch - Friendship, Community, Connection