Council is committed to providing an open and accountable local government. We value all feedback given to Council as it helps us continually improve our service to customers. The complaints management process ensures the transparent, effective and timely resolution of all complaints.
Steps in the process:
Council receives a complaint. The complainant will receive acknowledgement of the complaint either verbally or written (depending on the circumstances).
The complaint will be designated to an appropriate Manager or Director to investigate.
Once a decision has been made based on the evidence from the investigation, the complainant will be notified (in writing) of the complaint outcome or of further works to be scheduled as a result of the complaint.